I just used the BBB autoline program in Florida to lemon my 2011 Hyundai Genesis Coupe and the previous poster is right about the arbitration decision being binding. You just have to make sure you document ever problem with the car and that you are able to recreate the nonconformity during the test drive with the arbitrator. Show how the nonconformity substantially impairs the use, value and safety of the vehicle and you have won. It was a lot easier than I thought it would be. Good luck to you.