Originally Posted by hotleadsingerguy
That's precisely the problem -- Ford says "This is the way the car is meant to operate" and leaves it at that. They don't listen to reason or logic beyond and including that statement, so getting them to change it will be downright impossible unless they realize it themselves.
I have a conference call today with one of the "Corporate Engineers" (read: not really an engineer at all) to discuss my issues with the transmission. Having driven more than 15 concentric dry dual-clutch systems across various platforms I feel I have a fairly strong understanding of how this transmission *should* operate. We'll see if I'm able to make my case, or if I get the same old "We know what we're doing" speech.
If I do, the options are either that they buy it back or I bring up a lawsuit. I'm done messing with this car after they drastically changed the operation of it without my approval. I didn't buy a $30k that drives like this, and I'm not going to be expected to keep it for 10 years in this condition.
The stupid thing is that they had a car working well, then they mess it up with an update, and then claim it was meant to be like that from the start.
I wouldn't expect normal customer support to be able to fix it right away, or even mechanics at a dealer, but what they need to understand is that this needs to be brought up to the people that make the updates. This does sound like lawsuit material if Ford takes no further action. :/