Originally Posted by bsp_53
^^ ... this, good luck chatting with the engineer.
Coming from an engineer, I love talking to customers and repair technicians on issues - and they love it too. But marketing says we "lack social skills" or something. Plus, we usually tell them too much. Then word gets out (for example) that "every clutch on every 2012 Focus is bad" and it ends up costing the company too much money. That's why they keep us locked in the basement.
Note: That was just an example - I don't work for Ford. I am, however an engineer stuck working in a basement with desks/cubicle walls from 1970 while the people upstairs are on like... their 4th remodel since 2000.
2012 FF Ti HB Kona Blue, Built 5/24/2011, 401A + Ti Handling Package, Parking Technology Package, Winter Package, Moonroof, and MFT w/NAV at v3.6 75k miles and counting...