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Old 10-01-2012, 12:24 PM   #485
blackraven456
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Quote:
Originally Posted by copernicium112 View Post
I can't help but wonder if the above is the case or if the case is the fact that the front-line CSRs for Sync are also just as much in the dark as we are (I say if because I have no idea). I mean, obviously the CSRs that receive these emails and/or calls do not have the authority to pull down an update released on SMR so the fact that the update was pulled means that not only was the fact that a problem existed recognized but also the fact that said problem existed made it far enough up the chain to someone that did have the authority to pull it.

Perhaps, just perhaps, the reason why it was pulled, or even that it was pulled at all, was not communicated down to the CSRs, leaving them in as much of an information vacuum as we are. I'm sure after enough contact from customers some of them may be aware that something is up but again, if they are facing the lack of an official corporate directive with regard to a response, what would they really be able to say if this is the case?
You're probably right. They remind me of cell phone reps in that regard. They know next to nothing except for canned responses. If you need real answers you need to seek them out yourself. Thank god for XDA. Now if we can just get an XDA for MFT we'd have something.
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