I sent an email to sync/mft and this is the response I got:
(Thank you for your email in regards to SYNC.
The issue requires further investigation that would be more effective over the phone. Please call (800-392-3673/option 3) during our business hours: Monday-Saturday (8:30 AM – 10:00 PM EST) and Sunday (11:30 AM – 10:00 PM EST).
Ford Motor Company
SYNC Support Center )
2012 Focus Titanium HatchBack
Sterling gray mettalic / Tuscany Red trim seats
401a, winter package, 18" alloy wheels, sports suspension
Moonroof, Sony MFT, sirius , navigation , 8-21-2011 DofM