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Thread: The Competition
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Old 09-28-2012, 10:44 AM   #26
FordService
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Quote:
Originally Posted by revhigh View Post
Hi Crystal !

Thanks for the offer, but my dealership has been very good so far. I'm still working patiently with them and have always had a great relationship with them...I know that's the only way to get it resolved, but it's just a pain to constantly have to go back and forth, especially when Ford knows damn well the problem isn't fixed by that TSB. Why don't they just FIX it ?? THey HAVE to know what the cause is, and putting different but the same parts in time and again isn't going to change the outcome...
Hi revhigh!

I can assure you that Ford engineers are hard at work on a solution. One of the reasons I escalate cases is to get more information in their hands.

Let me know how things go at your dealership. I'm more than happy to step in whenever you need me.

Thanks!
Crystal
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