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Old 09-25-2012, 11:46 AM   #479
FordService
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Join Date: Oct 2010
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Location: Dearborn, MI
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Quote:
Originally Posted by mjb457 View Post
I went to dealer... they checked it out.... said all updates are there..so basically nothing done,,,,, ( Im going to drive it abit & see how it goes) It sometimetimes shakes on take off still... Ford rep?? not sure how I contact you on here...thanks MJB
Hey mjb457,

Send me a private message with your VIN, mileage, dealer, and daytime phone number; I'll see how I can help.

Quote:
Originally Posted by FirstTimeFocusOwner View Post
...The Service Advisor was very helpful and sympathetic, and explained that even after the fix it may take a little to "learn" my driving and break in. Actually, everything seemed to be fixed immediately after driving it home. However, a couple months later now, and I am noticing the issue has been coming back intermittently (and worse than before the TSB)...
Hi FirstTimeFocusOwner,

I want to get you escalated to your region's Customer Service Manager. Send me a PM with your VIN, estimated mileage, preferred servicing dealer, and a daytime phone number. I'll send your info up the ladder and have your CSM reach out to you.

Thanks,
-Crystal
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