Focus Fanatics - View Single Post - Nothing but problems pt2
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Old 09-24-2012, 04:34 PM   #73
FordService
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Join Date: Oct 2010
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Quote:
Originally Posted by jagreene View Post
Just an update for everyone who was interested... My car is still in the shop. (2 weeks now). I have been told that the first clutch assembly replacement fixed nothing. The car was still shaking and shifting improperly so they ordered another. (Bad manufacturing?) My update as of Friday was that the car seems to be driving better but they want to drive it around this weekend and double check before they give it back to me. I also had to have the horn replaced and the springs on the struts.

Fingers crossed.
Hi jagreene,

Thanks for the update on what you've been experiencing. I'm happy to step in and escalate you to your region's Customer Service Manager; just send me a PM with your VIN, estimated mileage, dealer, and daytime phone number.

Keep me in the loop!

-Crystal
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