Originally Posted by hotleadsingerguy
That's a load of malarkey. Call Ford Customer Service and tell them you want to speak to people and eventually you can. Complaining via the online chat is ridiculous and useless. The only thing you can expect there is basic customer support -- not technical support. Taking out your childish anger on that poor woman was immature and rude.
She's not going to be telling her supervisor that people are mad about the update...she's going to be telling her supervisor that some angry child joined the chat to complain and he's going to agree.
If you want to get things done the correct way, do so with respect to the people you're speaking to. Go into the dealership and complain to your service manager, call Customer Service, or talk to Jaclyn (or her cohorts) here on the forums. Don't make people feel small just to make yourself look bigger.
Agreed! We are all frustrated, but being respectful is not a suggestion, it is a requirement. You can relay your frustration in a respectful manner and going forward I would hope you do. We have all been through a lot with MFT and think Ford is not doing all they can to solve the issue, but disrespecting an employee of Ford because you feel justified is not the right way to handle the situation. BTW, we all paid a lot of money for our cars and would like the issue fixed. Heck we likely paid the least amount compared to those who bought Lincolns and other high end vehicles.