Originally Posted by AZfocus2012
I wonder if you complained about the fixed head restraints if Ford would swap you up to the adjustable ones?
Probably not, although I'm not sure that they changed the posts that the restraints mount into which would mean you could likely change them easily.
If the cloth was separating or some other concern covered under warranty they might use what they can get assuming there were no supplies for the two way restraint for service parts. However for a comfort complaint I doubt they will replace them under warranty as they were not strictly speaking defective.