Focus Fanatics - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
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Old 09-18-2012, 02:06 PM   #1226
jrn146
Focus Enthusiast
 
Join Date: Sep 2003
Fan#: 275
Location: PA, United States
What I Drive: 2012 Candy Red SE 5 door 5 speed

Posts: 232
FF Reputation: 1 jrn146 Good Standing Member
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Quote:
Originally Posted by FordCustomerService View Post
Hi eriksarnstrom and Uptcv1:

I want to escalate both of you to your region's Customer Service Managers. They'll reach out to your individual dealers and resolve your concerns. Send me a PM with your VIN, mileage estimate, preferred servicing dealer and a good daytime contact number. I'll get the ball rolling!



WOOHOO! Thanks for updating us, Zillon. Glad to hear that things worked out!

-Crystal
Crystal, instead of a WOOHOO PLEASE pass the fix up the line so Ford can fix this properly. WE shouldn't have to pay for parts out of pocket for cars that are under warranty. Hats off to Zillon for giving us hopefully a long term fix.
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