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Old 09-18-2012, 01:49 PM   #1223
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Originally Posted by hand-filer View Post
The fact that he ended up repairing the problem speaks volumes about how Ford is handling the situation.
I can't complain about the Ford Customer Service team, they did what they could for me as far as escalating my issues to the right people. Unfortunately, maintaining a consistent level of customer satisfaction at the dealer level is where Ford needs the most work.
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