Originally Posted by FordCustomerService
I'm happy to step in here and escalate your concern to your region's Customer Service Manager. They'll reach out to your local dealer and work with them until your issue is resolved. Just shoot me a PM with your VIN, estimated mileage, preferred servicing dealer and a good daytime contact number; I'll make sure your info gets into the right hands.
I'm fine, now. I used to have the DCT 1st gear to 2nd gear shudder and accelerating in second gear shudder (started around 12,000 miles). Man, that's just plain embarrassing to drive a new car doing that. My experience told me it was a friction issue with the clutch plates and so I gave them a good workout with repeated heavy acceleration and the symptoms went away. Evidently, that "fix" doesn't work for some.
I posted this thread as a sympathetic gesture for another member of Focus Fanatics. I know sometimes a dealer will give the runaround til the customer is blue in the face
. I want to document how we can get help reaching a resolution when the dealer can't seem to accomplish one to the customers satisfaction. I know that information is available. I used to be roommates with a couple of service writers that would always mention contacting the "Regional Office" to resolve problems.
Can you post contact information for concerned customers wanting to go beyond the dealer? Something that would still be valid in the months ahead that would be great.