Focus Fanatics - View Single Post - Power Steering Failure on brand new 2012 Focus
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Old 09-17-2012, 02:41 PM   #96
FordService
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Quote:
Originally Posted by B-lou View Post
Thanks....I was just wondering because both times the power steering failed and we took into the dealer they said no codes were present and they could not fix anything even though we had a picture of the power steering fault service required message...so I do believe our dealer lied to us....B-lou
Hi B-lou,

This isn't the customer experience we're aiming for. You're welcome to get a second opinion from another Ford dealer. I'll escalate your case to your region's Customer Service Manager,they'll work in tandem with your chosen Ford dealer to resolve your concern. Please send me a PM with your VIN, mileage, preferred servicing dealer, and a good daytime contact number.

Thanks,
Crystal
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