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Old 09-14-2012, 07:22 PM   #233
rajmahal
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Join Date: Dec 2011
Fan#: 92698
Location: Canton, OH
What I Drive: 2012 Tux. Black Ford Focus Titanium

Posts: 8
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SYNC Update posted and taken down

See the chat below, blatantly lied to by SYNC representative on chat. Supposedly explorer owners have been able to get a new update that restores the temperature display via syncmyride.com. I didn't see one so I started a chat with the rep:

All SYNC Agents are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Thank you for contacting the Ford & Lincoln-Mercury SYNC Support Center.

You are now chatting with 'Tamika'

How may I assist you?


you: Yes it seems that syncmyride.com does not know I've installed the latest update.

you: I try to use the status checker tool but it is not working

you: I've tried with multiple flash drives

you: and apparently there is a new update in the last couple days that I'm unable to see because it doesn't know I'm currently up to date on updates

Tamika: Hello, I apologize for your inconvenience. May I please have your VIN?

you: 1FAHP3N22CL288770

Tamika: Thank you.

you: sure current in-vehicle version is 4.26.12023

Tamika: The current version of SYNC for your vehicle is Gen2 - V3.0.2 and that is the latest. There are no updates available for your vehicle at this time.

you: I believe there is an update for myford touch that came out in the last couple days

you: brings back the temperature at the top

you: among other thigns

you: things*

Tamika: There is a My FORD Touch Update, however you will need to contact the dealer for installation.

you: ?

you: Others have reported being able to download over syncmyride

you: and i thought you said i had the latest?

Tamika: The update has been removed from the website. If you would like the update please contact your local dealer.

you: oh so you were lying to me

you: fantastic

Tamika: The latest according to the website. I am not sure if the dealer has the update as it is not being reported that it is.

you: ????

you: can i get the straight and narrow please

you: I'm already quite frustrated that we don't have AppLink yet

Tamika: Please contact your dealer if you would like to have the newest My FORD Touch Update.

you: with multiple promises from people including the Sync product manager

Tamika: I apologize for your frustration.

you: Why do i need to contact the dealership. Others were able to download it from syncmyride.com

Tamika: It was removed from the website for technical concerns.

you: ?

Tamika: Is there anything else I can assist you with today?

you: Umm yeah, why did you lie to me?

you: I will post this chat on as many forums as I can

you: promise

you: so?

Tamika: I apologize for your frustration, however according to the website your vehicle was up to date.

Tamika: Thank you for chatting with the SYNC Support Center.

Please let us know how we did today by clicking on the word "Close" in the chat window and filling out our exit survey. If you have not already done so, please create your SyncMyRide account to personalize your experience.

Chat session has been terminated by the site operator.
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