Originally Posted by FordCustomerService
Just a reminder that I'm the new Ford Service representative around these parts. Please keep in mind I can lend a hand by escalating to the Customer Service Managers for your area. For those who haven't already, please send me a PM with your VIN, contact information, approximate mileage and preferred servicing dealer.
Welcome to the Forums and thanks for offering your help. Would you be so kind as to please ask your CSM colleague, Alexander, in Lebanon, FLA, to return his emails. I have written to him twice in the past 2 weeks and he has not yet responded. I would like to know why he has not responded and what is going on with my file at Ford Canada.
He knows who I am.