I'm the new representative on the board. Please keep in mind I can lend a hand by escalating to the Customer Service Managers for your area. For those who haven’t already, please send me a PM with your VIN, contact information, approximate mileage, and dealer name/state.
For those calling north of the border, I recommend calling the Ford of Canada Customer Relationship Centre @ 1-800-565-3673 for further assistance.
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford