Focus Fanatics - View Single Post - The hunt to get a Nav MyFord Touch...
View Single Post
Old 09-10-2012, 10:17 AM   #122
FordIVTteam
Official Ford Rep
 
FordIVTteam's Avatar
 
Join Date: Jul 2011
Fan#: 87765
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 853
FF Reputation: 3 FordIVTteam Good Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by I Bleed Ford Blue View Post
Hey Jaclyn, everything that hotleadsingerguy has done so far is with OEM ford parts bought from a dealership. There is nothing aftermarket about it. We are just trying to add factory nav after the fact.
Quote:
Originally Posted by hotleadsingerguy View Post
As I BLEED FORD BLUE has said, I'm using all OEM parts purchased directly from a Ford dealership. Nothing about the warranty will be affected (but, as you can tell if you've read this topic, I'm fine paying money to get things working).

I do find it curious, though, that the only reply I've gotten from a Ford rep in this entire topic is that I might void my warranty. I've been all over Tech and Customer Support for the better part of a year and a half trying to get this working (since my dealership screwed me over when I bought the car) and the only reply I get is I could void my warranty.

The only thing I want is to get the Nav I was supposed to have when I purchased my car. I've already spent twice what I would have when buying the car...I just want to get this working and I've gotten *no* help at all from Ford.
Quote:
Originally Posted by Vestra01 View Post
Jaclyn, nice of you to finally chime in. Why is Ford making it difficult for the OEM NAV to be enabled after the fact? A lot of us are willing to pay and this is more money for Ford....suggest this to your upper management, you might even get a promotion out of it! And we'll finally get NAV.....everyone wins, us, Jaclyn, And Ford...how 'bout it?
Quote:
Originally Posted by MyThIc3LiTe View Post
Jaclyn,

Why has it taken so long for you to respond to this? And why is this such a hassle for him to actually get it enabled?
He is purchasing OEM parts. Not aftermarket. Warranty wouldn't be voided at all.
He is clearly willing to pay what he needs to since his dealer lied. If he knew this from the beginning I'd imagine he would've gotten the Nav at time of purchase.
He has spent much more than what we pay. He has the same hardware. It's really the software isn't it?
I don't understand why this can't be enabled and why Ford isn't making it easier. It's not like this is some underground and illegal scheme, he clearly wants to spend money.
Why make it so hard for him?
Hey everyone -

I'm not able to comment on threads dealing with modifications. I just jumped in to let you know about the policy. As long as you're doing everything correctly, there's nothing to worry about.

I'm not trying to make this hard on anyone, I provide as much information as I can.

hotleadsingerguy - I'd like to have someone from our Customer Care Team contact you. Please PM me your VIN, the dealership you typically work with, and your best contact number.

Jaclyn
__________________
FORD IN-VEHICLE TECHNOLOGY TEAM

p: 800.392.FORD (Prompts 1 then 3)
t: @FordService @FordFocus @Ford
f: facebook.com/FordFocus facebook.com/Ford
FordIVTteam is offline  
    Reply With Quote