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Old 08-31-2012, 10:17 AM   #216
FordService
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Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

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Quote:
Originally Posted by Some Guy From NY View Post
...Thanks to the help of Thomas I received a call from my regional customer service manager, Brian, and he was sympathetic to my story. I am going to receive a 3 year basic maintenance plan for free! This restored some of my faith back into Ford.

The annoying news is, I drove to Pennsylvania today where I am staying until Saturday with the crooked wheel. The alignment is definitely off as my car pulls to the right a bit. This will all hopefully be corrected along with my mirror when I bring the car back to the dealer on Tuesday.
Sounds great; you deserve it! I'm not pleased you had to drive to PA like this; your CSM will make sure everything goes smoothly. Please let me know how it handles over the next few days. As always, PM me if you need anything.

Enjoy your Labor Day weekend,

Thomas
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