Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
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Old 08-06-2012, 03:28 PM   #934
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Quote:
Originally Posted by Sonic_HedgeHog View Post
Thomas,

How much is FORD looking at this from our perspective and taking note of poor service visits? I would hope they'd be using some of this info to go after poor service performers and use a shape up or ship out attitude. How do you think/feel about cars getting turned away for warrantied service?

Thanks...
Quote:
Originally Posted by jrn146 View Post
Thomas, for those of us who still have the noise after the TSB and the dealer says they're done until Ford tells them otherwise, what is Ford doing about this because obviously this TSB isn't the answer for all of us. Documenting all this isn't helping if Ford isn't working on the next step.
Hey guys -

I totally understand; cars getting turned away do not please me at all. Documentation helps provide our engineering rep with useful information. This is vital to see if anything else can be done.

If anyone is still experiencing a front-end clunk, please PM me your VIN, mileage, contact info, and dealer city/state; I'll send this to our appropriate rep.

Thomas
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