Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
View Single Post
Old 08-06-2012, 12:08 PM   #931
FordService
Official Ford Rep
 
FordService's Avatar
 
Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

Posts: 4,534
Points 3,276, Level 35
Points: 3,276, Level: 35 Points: 3,276, Level: 35 Points: 3,276, Level: 35
Level Up 51% Completed
Level up: 51% Level up: 51% Level up: 51%
Forum Activity 15%
Activity: 15% Activity: 15% Activity: 15%
FF Reputation: 18 FordService Great Standing Member
Buy-Sell-Trade Rating: (0)
Quote:
Originally Posted by suss6052 View Post
I believe that means the fact that the dealer refused to repair the vehicle desipte the condition having been documented previously and therefore they would have to order the parts and tackle the job themself, but I can't speak for them, only based on what they said elsewhere on here.
Quote:
Originally Posted by dyn085 View Post
Unfortunately, Thomas, Suss is correct. They have decided to no longer acknowledge the noise, despite me driving their lead tech and him acknowledging the issue. I would be less disappointed had they actually followed the TSB and attached the chassis ears before claiming that the noise didn't exist.

I have access to a shop with tooling so I just ordered the replacement bearings...
I'll be happy to document this service experience on record for you; please PM me your VIN, mileage, contact info, and dealer city/state.

Quote:
Originally Posted by Zillon View Post
Yeah... like that's going to happen.
You won't know until you try; I'm with you!

Quote:
Originally Posted by wilsonfocus86 View Post
Car is going in Tuesday morning to get fixed. They are going to give me a car for the day, too. I thought that was a nice gesture seeing as I didn't ask for one, but I'll take it!
Hooray for a loaner car; you can drive it like crazy! Please let me know how it goes in the operating room.

Quote:
Originally Posted by eriksarnstrom View Post
Still waiting for them to call telling me the parts are in. I did drive one of the dealerships fleet vehicles that was a Focus while mine was getting looked at. It had DRL and no clunking noise.
How long have you been waiting for the parts? Please PM me your VIN, mileage, phone number, and dealer info; I'll loop in your Customer Service Manager.

Quote:
Originally Posted by Shantheman2012 View Post
I just put 800+ miles on this weekend that included some bad city roads...and still clunk-free. I could get used to this.
You get two thumbs-up from me! Logging 800+ miles earns you this badge: http://social.ford.com/grab-a-badge/road+trip/. Did you fill up once or twice?

Thomas
__________________
FORD SERVICE

p: 800.392.FORD
t: @FordService @FordFocus @Ford
f: facebook.com/FordServiceUS facebook.com/FordFocus

M - F 11 a.m. - 8 p.m. ET | Send a PM? Pls allow 2 business days for reply
FordService is online now  
    Reply With Quote