Originally Posted by JimsFocus
Ford says it's normal.
Having done a lot of research the only thing "normal" about this type of trans is the slight shuttering at very slow speeds like parking lots and heavy traffic congestion.
Hopefully Ford engineers will come up with a program to eliminate that.
The people you spoke with at Ford are probably in Public Relations. They apparently read from a script. I have spoken with them. They don't have a clue.
There are lemon laws. Maybe you need a lawyer.