Focus Fanatics - View Single Post - TSB 12B37 - New?
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Old 06-28-2012, 03:54 PM   #441
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Quote:
Originally Posted by fatfocus View Post
I just read this, as my 2012 has decided to not work very well, after this FSA. I get the hesitation, etc,it gets worse as the air temperature increase. It's actually worse than when the car was brand new. I am going to ask my dealer if I can just go back and have it reprogrammed to the previous TSB. Last night, the hesitation on acceleration was so bad, it felt like had a case of whiplash........
Hey fatfocus -

I received your PM and sent a reply to you. Please send me your VIN, mileage, phone #, and dealer info; I'll forward this to your region's Customer Service Manager for review.

Quote:
Originally Posted by craigsfocus View Post
I would take it into the dealership and have them perform the TSB again and see if that helps. They might have not performed it right the first time.
craigsfocus -

Taking it to the dealer will always be the best choice!

Quote:
Originally Posted by Stoneraven9 View Post
Took the car in to have the wiper recall performed (the seal WAS missing) and to have FSA 12B37 carried out to fix some problems I was having...

As well, is there no adaptive leaning procedure to be carried out as part of the update by the technician after this "recall"? Or is the vehicle just supposed to learn over the next 1K KM as I drive around?...
Stoneraven9 -

The dealer will advise you on the adaptive learning procedure when you pick it up. If you'd like, drop me a line with your VIN, mileage, phone #, and dealer info; Iíll loop in your regionís Customer Service Manager.

Quote:
Originally Posted by Kaaru View Post
Not I. My Focus now behaves like it should and is making me smile again. Accelerations are crisp when I feel a bit sporty and smooth when I feel like gran'pa. The hill assist feature as been improved and is more effective, in my case. All in all, for me, it's a deffinite improvement...
Hey Kaaru -

Since it's behaving well, are you planning on taking it out for a nice night on the town? This would be an excellent sign of approval!

Quote:
Originally Posted by Arnold Ziffel View Post
Hello Everyone! i have been a long time lurker here...We never had any of the issues with the DCT that i read about here. the car was perfect and fun to drive. we received the letter in may for the update...We took the car to the dealer to have a loose mud flap fixed and they did the update.

...Well 1000 miles later my wife wants her old car back. the car now hesitates/bogs down. When you are driving along and give it a little more gas it hesitates and makes a throaty sound then finally (couple of seconds) accelerates and or downshifts. the noise sounds like a fully opened carburetor starving for gas. We never had any roll back issues. Now when you put the car in park and shut it off about 5 seconds later it rolls back about 6 inches. then when you start the car back up it shakes and makes a funny noise for a few seconds...
Arnold Ziffel -

Welcome to the conversation! Have you seen the dealer about looking into these issues some more? I'd like to escalate this to the Customer Service Manager in your region. Please PM me your VIN, mileage, phone #, and dealer info; I'll get it started.

If anyone is still experiencing issues with the transmission since the 12B37 update, please PM me and include the same info; Iíll forward this to your CSM too.

Have a good day all,

Thomas
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