Focus Fanatics - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
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Old 06-28-2012, 03:17 PM   #620
FordService
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Join Date: Oct 2010
Fan#: 79824
Location: Dearborn, MI
What I Drive: Ford Focus

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Quote:
Originally Posted by dyn085 View Post
PM sent
Quote:
Originally Posted by fcbaldwin View Post
Thomas,
I've sent my PM to you with the requested info. Thanks.
dyn085 and fcbaldwin -

I received and responded to your PMs; thanks!

Quote:
Originally Posted by stang74shelby View Post
Dropped mine off again today at the new dealer...But a Ford Corp rep called the dealer and told them to get me a loaner/rental vehicle (on the house), so I'm sporting a 2013 Ford Escape SEL. Pretty nice (lots of Focus trates). Its an auto but oh well. Still. Loaded and sporty, might have to look at one next year.
stang74shelby -

Sounds like they're on the ball! If you'd like, please PM me your VIN, mileage, phone #, and servicing dealer; I'll loop in your region's Customer Service Manager. How's the new Escape treating you?

Quote:
Originally Posted by wgilles View Post
I'm dropping mine off at Ford next week. They have acknowledged there is a problem and should hopefully be fixing it next week. If it is not fixed, I will PM you, but would you like me to PM you my info anyway or wait until I get it back from service?
wgilles -

Great; please keep me updated. When you have time, shoot me your VIN, mileage, phone #, and servicing dealer; I'll forward this to the Customer Service Manager in your area.

Quote:
Originally Posted by HornedFrog05 View Post
Thanks Thomas, I will shoot you my information. I'm having "all of the above" problems with my vehicle.
HornedFrog05 -

Got it! I'll send the details to your CSM as soon as possible.

There's nothing to fear, we're here! Please send me a PM if you need anything.

All the best,

Thomas
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