Focus Fanatics - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
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Old 06-26-2012, 07:03 AM   #582
Nutty 5.0
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Join Date: Dec 2010
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Location: SE, PA
What I Drive: 2005 ZX3 SE Sonic Blue 5spd

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Quote:
Originally Posted by TiPilot View Post
Update...

The dealer definitely has heard the sound in my car (ride along) and is working to fix the problem. However, the issue is that all the TSBs out for related problems apply to cars with build dates earlier than mine. Thus, even though they acknowledge the issue, they're trying to figure out how to cover it as a warranty repair. Hopefully they can straighten it out with Ford this week!

The service advisor heard the noise within about 15 seconds. We hadn't even pulled out of the parking lot at the dealership! I've also received phone calls from the regional CSM thanks to some initial PM action on here with the Ford reps. So, while it's not yet fixed, I'm definitely satisfied with the attention it's now receiving.
Excellent!
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