Originally Posted by lyonsroar
I just have never heard of a real success story from this "service."
Admittedly I don't visit the 2k12 section anymore (to keep my sanity) but when I did all I saw was "PM me your information and I'll escalate you claim" over and over with no final resolution.
Realize that since you can't read everyone's PRIVATE messages (they wouldn't be private then) you have no way to know how helpful the service actually is. Quite a few members join up here when they experience a problem... they send their info via PM and keep it that way and the rest of their time here on FF may only consist of those last few PMs.
You were a mod of some site, you should know how it works Dietrich.