I posted this in a fit of rage... it took twice as long to type, as I kept misspelling things and cussing as I corrected it. I sent the email to them right before the post, and I'll retract my statements if they make good on the situation, but this chapped my ass and now I'm weary of online stuff!
Thanks for the tips, though! I couldn't think straight about anything all night... I was hoping to run across a wife-beater, or crime in progress so I could justifiably take out my aggression on the perp!