Ford Focus Forum, Ford Focus ST Forum, Ford Focus RS Forum - View Single Post - 2012 Titanium Front Strut Low Speed Noise (Clunk/Rattle)
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Old 05-17-2012, 11:50 AM   #288
FordService
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Quote:
Originally Posted by Montana View Post
Hi Noemi,
Thanks for the offer but I tried that avenue once and it was a complete waste of my time and oxygen...
Oh in regards to my location I was being sarcastic in that my Focus spends more time at the dealer than it does with me...
Hi Montana,

I understand. The helping hand is available in the event you desire to take the escalation route.

BTW - Thanks for the enlightenment about the location.

Quote:
Originally Posted by Kabigon View Post
Assuming that many people are experiencing this problem (and I believe they are), the fix should come directly from Ford.
Otherwise, only a small percentage of people might get lucky and have this problem fully resolved by their local dealer.
Kabigon,

Ford Motor Company utilizes various mediums to collect concerns raised by our family members. These forums, as well as numerous Customer Relationship Centers, help with the documentation of issues. If we see a trend which needs to be addressed, our engineers will pull and compile the necessary reports in order to guide the dealership personnel.

Quote:
Originally Posted by rkramer48 View Post
Brand new member here...
I was recently able to do a 2 day take home test drive on a 2012 Focus Ti.
The car had 62 miles on it when i returned it I was noticing what is being described here. I initially thought it was the front air louvers opening or closing....But i wanted to chime in that this happened to me during a test drive!
Hi rkramer,

Thanks for taking the time to post your comment.

Don't let this experience drive you away from a great buy! Certain characteristics disappear once a vehicle reaches the break-in period. The car you test drove may still need time to smooth out. Please re-visit the dealership, and cruise around town with another Focus; I would be interested in hearing the results.

Quote:
Originally Posted by meattooth View Post
My SE and my wifes SEL both have the rattle, but until there's a real fix for it I'll just stand by.....unless we plan the across the nation and then I'm in.
Hey meattooth,

Visiting the local Ford dealer begins the process of figuring out whether or not a trend is developing. When you do make an appointment with the service department, please send a PM with your contact information, dealer name/state, approximate mileage, and VIN. I’ll contact the Customer Service Manager in your area to begin the escalation process.

Take care!

Noemi
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