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Old 05-15-2012, 04:08 PM   #265
Zillon
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Join Date: Jan 2005
Fan#: 17393
Location: Philthadelphia, PA
What I Drive: '13 GTI

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I'm angry how much time and energy I've had to put into a BRAND NEW car to get this resolved. My Scion with 85k on it was trouble-free from start to finish, aside from problems that I caused myself.

Unfortunately, the old school way of thinking still prevails at the dealer level at Ford.

Simply ignoring the issue and hoping the customer will go away is not a solution. It would be one thing if McCafferty told me, "Yes, we hear it, but unfortunately Ford doesn't have a fix for it at this time," but they straight up refused to acknowledge anything, AND gave me attitude about it.

I work at one of the largest Toyota dealers in the central-atlantic region. That way of thinking doesn't fly here.
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