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Old 05-14-2012, 04:30 AM   #124
12FOCUS S
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Join Date: May 2012
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Location: Denton, TX
What I Drive: '13 FOCUS ST/'12 Mustang GT BBP

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Exclamation 2012 Focus S

Quote:
Originally Posted by FordCustomerService View Post
Hello everyone,

Well, it's been a while since I've been on this thread. Sorry about that!

For U.S residents having concerns with the steering, especially you forceflow2, please PM your VIN, phone number, mileage, and dealer information so I can get this escalated to the Customer Service Manager for your area.

Now, our Canadian friends may call the Ford of Canada Customer Relationship Center at 1.800.565.3673 in order to have a representative document and assist with this concern. The Ford dealer aligned the car. On center steering varies on the same roadway one day to the next.

Thanks,

Noemi

Sorry to interject. I am having wandering on the Tollway and have the same issue(s) many others are complaining about. The EPAS is suspect at this time. Also, the upper strut mounts sound like they are loose at 550 miles!!! The road is smooth as glass but correction is always needed. Not good. Please let me know. :)
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