Originally Posted by dan50
To avoid confusion with dealer service departments, 12B37 is not a TSB, but an FSA ("Field Service Action"). Not sure of the difference, but I think a TSB applies only if a customer has a complaint while an FSA applies to all eligible cars.
Knowing how some service departments operate, referring to a TSB in this case may get you a blank stare and no progress.
To confirm your car is covered, go to etis.ford.com and input your VIN in the "vehicle" section.
Yep, FSA not TSB...
As I understand this FSA will apply to ALL DCT FF's built on or before 3/28/12.
So far the word seems to be pretty good but please provide feedback when you have the update performed.
I don't actually have a FF yet, my Ti is on order and due to be built next week. I'm really hoping this DCT problems are, with this FSA, a thing of the past.
Of course, you can't please everyone so there's likely to be some complaining even if it works near perfect...