Originally Posted by raptor1956
Ford has a new TSB issued on 5/3/2012 that involves updating the programming of: PCM, TCM and ABS modules. This maybe the update that provides the biggest improvement, please have a look. There is another thread on this entitled "TSB 12B37 - New"
To avoid confusion with dealer service departments, 12B37 is not a TSB, but an FSA ("Field Service Action"). Not sure of the difference, but I think a TSB applies only if a customer has a complaint while an FSA applies to all eligible cars.
Knowing how some service departments operate, referring to a TSB in this case may get you a blank stare and no progress.
To confirm your car is covered, go to etis.ford.com and input your VIN in the "vehicle" section.