Originally Posted by Sonic_HedgeHog
^^^this may be true but does one bad experience equal a bad business or bad business practices, I think that's the point everyone is trying to make. A change to the thread's title and verbiage within the OP's post might not have incited the flames as much.
The tiltle emcourages everyone to open the thread, they read the first page and realize this was an isolated incident, it's not going to lose business over this. Besides, changing the title or altering his opinion is oppresive censorship.