Originally Posted by theos2
This is from last October/November. The PMs were between myself and Natasha, and she escalated my issue to Yolanda, and then we tried another dealer. Issue is still not resolved...
I see. Thank you that information. The option to re-escalate the concern is available. If you desire to do so, please PM your VIN, phone number, mileage, and dealer information and I can begin the escalation process.
Originally Posted by Zillon
I have an appointment at the dealer I bought the car from...I also understand my CSM has been trying to get in touch with me via my home phone, I'll be sending you a PM regarding that now...
Great to hear! I've forwarded the info you provided me to the Customer Service Manager. Please keep me posted on the results of the visit.
Take care and have a GREAT weekend!