Originally Posted by FordCustomerService
I appreciate your compliment.
Have you attempted another dealership for a second opinion? Let me know if that's feasible, if it is, let's try this route. If you do visit another dealership, send me a PM and I'll contact the Customer Service Manager again.
That's my next step. I'm expecting a call from my CSM this afternoon, so when she does give me a call, we'll go from there.
I also plan on test driving an inventory unit for my own back-to-back comparison.