Originally Posted by FordCustomerService
Hey kshew97 & Bradl1982,
Taking your Focus to the dealer is a great first step. When you do visit the dealer, please send me a PM with the VIN, current mileage, personal, and dealer contact info so I can begin the escalation process to the Customer Service Manager in your area.
I sent my info via PM (forgot to include mileage, which is 4500 as of today). I will let everyone know what happens when I get my car back!