Originally Posted by FordCustomerService
May I inquire into the status of your Focus? Was the issue rectified by the dealership? Thanks!
Nope, still clunking. I specifically requested a different service advisor out of recommendation from a colleague, and was still given back to the service team I requested to not be handled by.
I was also given an attitude by both the advisor and the shop team leader, and then after standing my ground and insisting there was still an issue, I was finally granted a very reluctant test-drive with the service manager. Since the noise was 'unable to be detected' on the test-drive, we returned to the dealer, and I continued on my way to work feeling rather unsatisfied with the entire experience.
I'm done dealing with the dealership. Not only am I tired of being treated like a dumb consumer, I'm really tired of fighting them on an issue they feel does not exist. I work at a Toyota dealership and drive a lot of cars with more miles on them that don't exhibit front suspension noise like my car does, and I've helped diagnose similar issues with front suspension noise on other cars before. My car didn't make the noise when it was new, it shouldn't be making it now.
I'm simply fed up.
[Edit] I did want to add, though, that everyone else I've dealt with at Ford Customer Service outside of this particular dealership has been great. So, thank you for that.