Originally Posted by ruthrj
Likely my last post for a little while, I'll explain why.
Currently at the Service Dealer right now using their public WiFi. The service manager spent 40 minutes on the phone today with the Ford hotline discussing my car. Ford had wanted to settle on using the classic "these new DCT transmissions make different noises than normal transmissions" excuse, and nothing can be done to fix that. I would have gone up in a ball of flame and died had I heard that was the official solution.... The service manager said that's not going to work for this customer and the supervisor on the Ford hotline escalated the issue.
So, they are going to have a Ford field service engineer drive it next week and figure out where to go from here. He can't make it this week to find a solution. I'm picking up my car right now, just waiting for the service manager to finish up the paperwork. I'll be back when I find out when the FSE will be by service dealer!
Enough transmissions have been replaced and did not fix the problem. I would not let them do that to me unless when it did not work FORD gives me a brand new car with all the same options colors etc. with no additional obligation. Of course, they would not make that promise. My transmission is so quiet it is weird. Escalating the issue was the right thing to do. Keep on Ford and the problem will be admitted and fixed. I repeat, keep on Ford and the problem will be admitted and fixed. Sounds like you SM is on your side, however he cannot take any actions that Ford will not pay the dealer to have done.