Focus Fanatics - View Single Post - DCT / PowerShift Transmission Update TSB Thread
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Old 01-30-2012, 08:20 AM   #482
dan50
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Join Date: Nov 2011
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Location: Too much info, IL
What I Drive: 2012 SEL White Platinum 5 Dr 302A

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Quote:
Originally Posted by smizak View Post
The clown I talked to at my dealer was super reluctant to even check for a TSB. You could tell he was one of those "I hate my life so I'm gonna make every SOB I meet pay for it" guys. Almost blatantly told me I didn't know what I was talking about and that "I see a thousand cars in here so I'm gonna have to see a problem before I do anything". I described my issues and said I had researched the problem and saw that Ford issued a TSB. Wasn't pushy at all, totally polite.

Thanx dick.

So anymore advice on how to get these guys to cooperate is much obliged.
Try posting your issue over on the "Technical" portion of this site. Ford's customer service reps monitor that forum and will intervene on behalf of customers. No guarantees, but as you seem to be getting nowhere as is, it could hardly hurt.
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