The old design we only had a few customers with issues with them that we know about. The customers that have contact us we have helped out.
We did change the design of all of our pipes just last month. The new design is working fine. We are always willing to work with our customers too if they for some reason run into any issues with our product.
We had a few customer requesting us to make a support bracket. We are also looking to offer an optional support bracket too later on.
William - Sales Dept.
Please e-mail or call me for quicker response.