My wife was driving our Focus SEL today. She went into the store and when she came out and began driving the MFT locked up on her and would not respond to any commands, not from the steering wheel, the screen or by voice. At the same time, the volume went to max, so loud she had to stop the car and shut it off because she could not think to drive. She tried starting it again and it was the same condition - this happened five times before MFT apparently reset. I passed this on to our service department as we only have 1,400 miles on the car. I've been looking at some forums and this (or a similar) condition has been reported by others. I'm hoping the 2013 fix is not only interface changes but it goes to the heart of the matter.