Originally Posted by Creamsicle
I called my dealer and they told me they'd have to road-test it and diagnose for themselves before they'd be willing to flash the software. 1-2 hours minimum. So instead of getting it done soon I'm going to wait for the first oil change and have them do it then (and bring a good book).
Be prepared to call their bluff if you have to. If the car is eligible, they should perform the service. After Consumer Reports' mention of the transmission, Ford publicly acknowledged that they are fixing it with a software upgrade. You have a right to that upgrade.
A big part of the description, even in the TSB, is that it deals with many "intermittent" problems. The definition of intermittent means that the problems are irregular, so a short drive may not reveal the issues that you are having with the car.