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Old 11-03-2011, 02:50 PM   #109
FordService
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Quote:
Originally Posted by texas75218 View Post
Ok, I'll bite agin. Just how can you help? What can you do? What is the process?
The process begins when the VIN is sent over. I escalate the case to the Customer Service Manager for your area, and we review all resources to see if the part can be expedited to your dealer.

~Natasha
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