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Old 11-03-2011, 12:37 PM   #102
texas75218
Focus Rookie
 
Join Date: Sep 2011
Fan#: 90127
Location: Dallas, TX
What I Drive: 2012 frosted glass

Posts: 18
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Unhappy Customer service

Quote:
Originally Posted by FordCustomerService View Post
Hi texas75218,

As I said in my PM, I cannot guarantee the part will be expedited, as you still haven't provided your vehicle information. I've offered to do everything I can, and you made it clear you would rather not give that information, so it is out of my hands. I do want to help, so when you are ready, I'm here.

~Natasha
Here is how this should have gone.
Ford Customer Service : We again apologize for the inconvenience that you are experiencing. If you give me the information I am requesting we will provide a rental car until your BRAND NEW FORD FOCUS is repaired. ( It is the least we can do as for other customers we are giving them free maintenance for 5 years). We understand that Texas has a lemon law but since we do not acknowlege that there is an issue we will not take the car back.
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