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Old 11-03-2011, 09:22 AM   #94
FordService
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Join Date: Oct 2010
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Location: Dearborn, MI
What I Drive: Ford Focus

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Quote:
Originally Posted by yamahacreeker View Post
I would Like to Thank Natasha and also Nathan at Ford Customer service for helping me get the ball rolling....So thanks again Ford People. This is what makes America Great. ( PEOPLE HELPING PEOPLE )
Thank you so much! Helping resolve your issue was my pleasure.

Quote:
Originally Posted by texas75218 View Post
We have been waiting over a month for the parts. The dealer has everything but some nuts. Said ford says they are on backorder until end of November. Larger dealers in Texas have the nuts but are hording them and will not let our dealer have them. Why the Ford customer service people on this forum help some but not others is a puzzle.
Hi texas75218,

I just responded to your PM, but I'm still waiting on either your VIN or complete address so I can try to look it up that way. I'm unable to proceed further without that information. If you prefer not to send me the details, you are welcome to call our Customer Relationship Center at 800.392.3673.

Thanks for your long-term support!

~Natasha
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