twalsh0414, is there any other Ford dealer, or you are stuck with this one ? If so, I'd go to Ford US and send them some pictures of the "repair". I have in my area 3 Ford dealers, and let me say, I use them all. One is good with tires, another one is good with the engine and the last one is good with maintenance. NONE of them are good with everything !
White Platinum Metallic Tri-Coat
303A, 6-Speed SelectShift Automatic, 17" Aluminum wheels, Luxury Package,
Parking Technology, Navigation, Winter Package