Originally Posted by Jim in Mich
Then why would a Ford Service Tech tell the customer he replaced 2 major parts in the transmission that don't exsist????????? Sounds like a "Shifty" dealership (pardon the pun) that should get a firm talking to by Ford Headquarters!!!. If I caught a dealership in an outright lie like that I would make a VERY BIG scene! I hate it when dealers try to BS customers. I would never walk through their door again and tell anyone that would listen about how they lie.
"I own a 2011 Focus Sedan "
He has a 2011 not 12.