Focus Fanatics - View Single Post - What every car buyer or owner needs to know about getting service work done
View Single Post
Old 09-23-2011, 07:32 AM   #5
Monoblanco
Focus Enthusiast
 
Join Date: Oct 2008
Fan#: 59784
Location: Northern California, CA
What I Drive: 2002 bright yellow ZX5

Posts: 123
FF Reputation: 3 Monoblanco Good Standing Member
Buy-Sell-Trade Rating: (0)
Thanks for an excellent writeup.
An honest inquiry - can you offer any theories as to why in customer satisfaction surveys, independent repair shops almost always score, on average, quite a bit higher than dealer service departments?
After being charged $330.00 by a high profile local Dodge dealer to have the camshaft position sensor changed on a Dodge Neon, whose SA had been unwilling to let me talk directly to the mechanic, feeling both 'processed' and overcharged, I resolved that thenceforth I would exhaust my DIY resources first, then if necessary turn to a good local independent, and only as a last resort ever deal with a dealership again. This was a small part of the reason that I got rid of the Neon and replaced it with a Focus, a car with which I have been much happier.
Thanks for allowing a small vent, and,yes, the initial question was serious.
Monoblanco
Monoblanco is offline  
    Reply With Quote