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Old 09-20-2011, 09:03 AM   #118
csvt2060
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Join Date: Mar 2011
Fan#: 84122
Location: Northwest Indiana, IN
What I Drive: 2013 Ford Escape Titanium

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Quote:
Originally Posted by Tiburon View Post
I took my car in for servicing and asked about the problem. The service rep barely gave me a shrub of the shoulders. I guess they have only sold a few of these and mine was the first that had seen back. I asked if there were any software updates and he said no.

So my question is, where is this software update that Natasha keeps mentioning resolves some issues. The dealer has no clue.
It blows my mind why Ford can't keep the dealers informed about the vehicles they are selling and servicing.

It makes everyone look like an idiot, especially when the customers know more about the issues than the people servicing.

And it puts the customer in the position of being the "guinea pig".
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