Originally Posted by jmczaja
... The one thing that set me off a bit was when i explained that other people are having this problem and the service guy got a bit condescending and said that he never heard of the problem and that he would be the first to know if there was such a problem. Point taken, perhaps he never did hear of this problem but c'mon, he'd be the first to know? I guess the problem is all in my head? Hahaha.. Nice!
1) ensure that you are talking to the Service Foreman. Not the Service Manager, and not the Service Writer. The Writer takes your service order. He or she is not necessarily all that super technically skilled. The Service Manager may only be an individual who is rising through mgt ranks. By comparison, the lead technician, or the Service Foreman, is often both a person who is on the tools, part-time, and also a person who may go on test drives.
2) be confident, that this problem is not necessarily wide-spread -- but it is a problem, none-the-less. Go to Parts. Confirm with them that a NEW PART NUMBER has been issued, for the steering rack, reflecting components that now undergo heightened QC checking, for whatever parameter that was found to be suspect on the offending units. Why a new part number? That should serve as corroborating evidence that there was / is a problem! I think the steering position sensor, somehow is inaccurately placed on the offending units. The EPAS system ends up fighting the driver. That's why it feels notchy.
It appears only to happen, at or above certain speeds (usually at expressway speeds). Also, it appears to happen after a certain period of time -- not necessarily right away.
I hope this helps.
Note that when owners of 2009 thru 2011 Toyota Corollas (with EPAS) also complained, it was a relatively small contingent who had the problem. Even some of the owners, active on forums, dissed those who brought up this problem. Do not be demoralized re this treatment! You are not imagining this issue -- it is just not that wide-spread.
If you must, bring some of the forum discussion, hardcopy, with you, particularly text that really describes the issue well.
Ford should be issuing a TSB on this issue!!!!